During Golden Week
About shipping
Due to the long holiday, there will be some changes to shipping schedules and inquiry response times.
Please check the schedule below.
Shipping Schedule
4/25(Fri) - 5/8(Thu)
| 《Order date and time》 | " Date of shipment " |
| 4/25(Fri) 12：00～23：59 | April 26th (Sat)send |
| April 26th (Sat) ～ 4/27(Sun) | Shipping on Monday, April 28th |
| 4/28(Mon) | 4/29 (Tue., Holiday)send |
| 4/29 (Tue., Holiday) ～ 4/30(Wed) 11:59 |
Shipping: Wednesday, April 30th |
| April 30th (Wed) 12:00 ~ 5/1(Thu) 11:59 |
Shipped on 5/1 (Thu) |
| 5/1 (Thu) 12:00 ~ 5/2 (Fri) 11:59 | Shipped on 5/2 (Fri) |
| 5/2 (Fri) 12:00 ~ 23:59 | 5/3 (Saturday, National Holiday)send |
| 5/3 (Saturday, National Holiday) | 5/5 (Monday, National Holiday)send |
| 5/4 (Sunday, National Holiday) | 5/6 (Tue., Holiday)send |
| 5/5 (Monday, National Holiday) ～ 5/6 (Tue., Holiday) | Shipped on 5/7 (Wed) |
| May 7th (Wed) ~ 5/8(Thu) 11:59 |
Shipped on Thursday, May 8th |
【 please note 】
■If you order for in-store pickup, it may take longer than usual for the product to arrive at the store. Thank you for your understanding. We will begin arranging deliveries in order from Wednesday, May 7th, so as a guideline, the product is expected to arrive at the store 7 to 10 days after the order date.
■During long holidays, there may be delays in delivery due to logistics congestion, and we may not be able to meet your requested delivery date and time. We appreciate your understanding in advance. If there are any delays in delivery, you can check the following Sagawa Express official website.
https://www2.sagawa-exp.co.jp/information/list/
■If you place an order without a specified date, it can be shipped in the shortest possible time. It is also possible to specify only the delivery time.
■Orders with a specified date will be shipped according to the specified date.
It is not subject to shipping in the shortest schedule. Please check the date of your choice carefully before ordering.
■[Reserved product] will be shipped as soon as the product arrives. Please check the expected arrival date of the product carefully before placing an order.
■For score@payment, we only ship orders that have passed the screening process. If you do not pass the screening, we will ask you to change to another payment method, but it may take some time to change the payment method.
If you wish to have your order shipped immediately, we recommend that you use either "Cash on Delivery/Credit Card/Rakuten Pay/Amazon Pay/Pay Later/PayPay".
* Regarding credit card and various code payments, although it is very rare, we may not be able to ship immediately due to confirmation of payment information. In that case, please accept our apologies.
■ Convenience store payments are paid in advance and items will be shipped after payment has been confirmed. Please note that it may take some time to confirm your payment.
[About handling inquiries]
We will be closed on April 26th (Saturday), April 27th (Sunday), April 29th (Monday, national holiday), and May 3rd (Saturday, national holiday) to May 6th (Tuesday, national holiday).
*Response to email inquiries will be from 10:00-12:00 and 13:00-17:00.
After the long holidays, it may take longer than usual to reply to your inquiry.
Thank you for your understanding.
We will resume normal business hours from Wednesday, May 7th.
We are accepting orders during the above period, so please take advantage of it! We apologize for any inconvenience this may cause.