Trial service

Only for FreeINTERNATIONAL Store (F i.n.t official mail order site) members, we accept returns due to the wrong size or image.
*Discounted items are not eligible for return.

[Returnable conditions]

・Be a member of FreeINTERNATIONAL Store (F i.n.t official mail order site)

・Products without discounts
*Discounts obtained by applying coupons may be returned, but coupons may not be returned.

・Inform us that you wish to return the product within 7 days of receiving the product.Inquiry formIf sent from

・ The product must be unopened, unused, or only for trial wear indoors.

・ The accessories and novelties that have arrived together have been collected in their original condition.

[When we cannot accept returns]

・For non-member orders

・If more than 8 days have passed since the item arrived

・Products with discount applied

・Products in Outlet Store

・Sample products

・ Sanitary products such as masks, socks and tights

・Made to order products

・ Lucky bag

・When the tag attached to the product is destroyed

・When the product is taken out of the room and used

・When damage, dirt, wrinkles, stretch of fabric, deficiency, odor, or other damage occurs due to customer's fitting
(Items with cosmetics such as foundation or lipstick cannot be returned.)

・When accessories, novelties, or packaging are lost or used or damaged

・When worn for a long time even indoors
(Please refrain from doing so as it may cause deformation of the shape.)

[Return flow]

・In the FreeINTERNATIONAL Store (F i.n.t official mail order site)Inquiry formPlease contact us after specifying the following items.

① “Trial service request”
② Order code
③ Product to be returned
④Return reason (size difference, image difference, etc.)
⑤Bank account for refund (for cash on delivery, convenience store payment, deferred payment (Payday), and score deferred payment)

・After confirming the e-mail requesting the return, our staff will contact you by e-mail. Please return your item as described in the email.

・Please pack the product in the same condition as when you received it. If a teddy bear, novelty, etc. is included in the package, and if the return does not satisfy the gift conditions, the item must be returned together with the item. note that.

・The customer is responsible for the shipping fee when returning the product.

[Caution after delivery]

· Handle shoe boxes, accessories, packaging etc carefully.

・Returns may not be possible if the box or equipment is lost or damaged. please note.

・ Do not separate the tag attached to the product.

・Please be sure to try it on indoors. Items that have been worn outdoors cannot be returned. please note.

・When wearing the product, please be careful not to let perfume, cosmetics, or cigarette odors adhere to the product.

・When trying on shoes, boots, etc., please try them on while wearing socks or stockings.
(Trying on shoes with bare feet may cause stains and odors. Please return the shoes in the original bag/box they came in.)

[About refund]

・Customers are responsible for shipping costs for returns and bank transfer fees incurred when receiving a refund.
In the unlikely event that the product arrives cash on delivery (shipping costs are borne by our store), we will refund the amount minus the shipping cost. Thank you for your understanding.

・We will refund you after we receive the product and check that there are no defects, so it may take some time for the refund to be processed. Thank you for your understanding.

- If we determine that a refund is not possible due to signs of use or other reasons, we may be unable to provide a refund.

・Only the product price is eligible for refund. In the case of orders with shipping and handling charges at the time of shipment, the shipping and handling charges will not be refunded.

・Customers who ordered by credit card will have the amount of the returned item subtracted from the billed amount.

・For customers who place an order using the score deferred payment option, we are unable to change the amount after the product has been shipped, so please pay the full amount using the payment slip that will be sent to you separately by mail.
The refund will be made separately to the bank account you provided.
In that case, we will transfer the amount of the returned product minus the transfer fee.

For customers who have paid by cash on delivery or convenience store payment, refunds will be made to the bank account you provided.
In that case, we will transfer the amount of the returned product minus the transfer fee.

・We will contact you by email once the refund has been completed. If you have not received any notification of the refund within 2 weeks after returning the product, we would appreciate it if you could let us know.