User's Guide User Guide
About your order
01Order flow
Please select the size and color on the product page, and proceed to the purchase procedure from the shopping cart page.
If you are a registered member, you need to login. Non-members can also purchase.
Cancellation after your order can not be accepted.
After completing your order, we will send you an order receipt completion email. If you cannot confirm receipt of the e-mail, please contact "info@fint-shop.com" once.
Inventory will be secured at the time of purchase completion. Inventory is not secured just by putting it in the cart.
02About reservation product
Due to production reasons, the delivery schedule may change. Since the arrival time is different, you cannot order it with the regular product.
Customers paying by credit card will make the final payment when the product is shipped.
The photo on the product page is a sample product, so the specifications, color, and size may differ slightly from the product you receive. Thank you for your understanding.
03About order restrictions
If you do not meet the payment deadline specified by our store, or if you cancel due to customer convenience,
To our customers who repeatedly refuse to receive the product,
Please note that there may be restrictions on the use of our shop and payment methods when ordering.
About the product
01About color
02About size
Regarding how to measureSize guidePlease confirm.
03About Restocking Notice
There is a service that delivers an email notifying you of stock arrival when out of stock items are in stock.
Please register from the "Restock notification" button in the cart button on the product details page.
You will receive an email from "info@fint-shop.com" for notification.
If you set "Domain Designation Reception" etc on mobile phone etc, please specify additional so that it can be received in advance.
Notice about Restocking Notice
Re-arrival notification e-mail is automatically delivered when the desired item arrives again.
It is not a reservation or reservation. please note.
Also, some items may not be restocked. Please note.
Depending on the arrival quantity of popular products and products, there is also a possibility that it will be out of stock soon after the restocking notification mail delivery.
The restock notification email will be sent only once when the product is back in stock.
If it is out of stock soon, please register again if you would like to receive it again.
About payment
01About Available Payment Services
There are cash on delivery, credit card payment, convenience store payment, score deferred payment, Amazon Pay, Rakuten Pay, PayPay, deferred payment Payday.
(If you use the store pick-up service, you can use credit card payment and PayPay.) For details of each payment,"Notation based on the Specified Commercial Transactions Law"Please confirm.
02About payment price
The amount you pay is the sum of the price displayed for each product, the shipping fee, and the handling fee.
All products are tax-inclusive prices.
Necessary price other than product isHerePlease confirm.
03About sale price
The price of merchandise during the sale period is subject to change without notice.
Tag price after price change and sale price may be different.
The selling price may differ from the real store during the sale period.
During the sale period, there will be a rush of orders, so there is a possibility that there will be a slight delay in delivery.
We cannot accept price changes after the order has been confirmed.
04Notes on payment
About convenience store payment
For convenience store payments, payment information is included in the email "Convenience store payment payment number" that you receive after ordering.
Please pay at the designated convenience store based on the payment information.
Please note that there is no description in the order acceptance completion email.
*The address for contacting payment information is the address displayed on the "Payment Information" screen of the SBPS site.
If there is a price change due to an addition or change to an order, we will notify you of the new payment slip number by e-mail again.
About score deferred payment (convenience store deferred payment)
This is a payment method that allows you to make a deferred payment at a "convenience store" after confirming the arrival of the product.
The payment slip will be mailed separately from the product, so please make the payment within 14 days of issuance.
A postpaid fee of 168 yen will be charged when ordering.
If we are unable to confirm your payment within a certain period of time after the payment deadline, we will add a collection administrative fee of 297 yen (tax included) to the invoice amount. (Maximum of 3 times, total of 891 yen)
● Postpayment fee: 168 yen (tax included)
● Usage limit: 55,000 yen (tax included)
●The payment slip will be mailed separately from the product. Please pay at a convenience store within 14 days of issuance.
● Price transfer, etc. Provides personal information within the scope of services provided by SCORE Corporation.
・Other payment methods may be used depending on the results of credit screening, so please agree before applying.
・ Purpose of providing: For examination and payment collection and management of receivables for postpaid settlement
・ For notification of information on services from SCORE Co., Ltd.
・ Items to be provided: Name, phone number, address, E-mail address, purchased goods, amount of money, etc.
· Means of provision: implemented by a dedicated system
● The service can not be used in the case of “score post payment settlement service” in the following cases. Please note.
・ Post office delivery ・ Transportation company sales office retention (take-up at sales office)
・ Transfer of goods
・ When the name is other than the staff at the address of "hospital" "hotel" "school"
・ Delivery at convenience store shop
Be sure to check the details on the linked page where you clicked the banner.
For inquiries regarding provision of personal information: 0120-952-725
If the user is a minor, please obtain the consent of a legal representative before using the service.
●You can pay using the smartphone app below.
・LINEPay invoice payment
・Rakuten Bank convenience store payment service (Payment slip payment with the app)
・D payment bill payment
・Famipay bill payment
About PayPay payment
You can shop using "PayPay balance" or "PayPay deferred payment".
When ordering, select "PayPay" in the payment method selection, press the "Order Confirmation" button, and then press "Order Confirmation" on the order confirmation page, the screen will transition to the PayPay app or site. Then, you can pay by pressing the "Pay" button.
Your order will be completed when the "Order Complete" screen is displayed.
Please do not close the PayPay screen until the "Order Complete" screen is displayed.
*Payment must be made within 5 minutes after the PayPay screen is displayed.
* If it exceeds 5 minutes, the payment will expire and you will be taken to the mail order site, but it will take about 1 minute.
(During that time, a white screen is displayed.)
* The breakdown of the billed amount is [total product price (tax included) + shipping fee (tax included)].
* If you purchase a pre-order product, you may not be able to use it.
*If there is a change in the billed amount and an error occurs when re-paying, we will stop the shipping arrangement and contact you by email.
About deferred payment
Postpaid Paydy is a postpaid payment service operated by Paidy Co., Ltd.
All you need is your email address and mobile phone number, and no pre-registration is required.
No matter how many times you shop in a month, you will be billed once by the 10th of the following month. The usage amount for one month will be fixed on the 1st of the following month and will be sent by e-mail or SMS (Short Message Service) between the 1st and 3rd of each month.
If you upgrade to Paidy Plus for free, you can use features such as monthly budget setting and 3 installment payments with zero installment fees.
* If you pay at a convenience store, a payment fee will be charged separately (maximum tax included 390 yen / month)
You can apply for 3 times later payment with a usage amount of 3,000 yen or more per payment.
*Registration procedure is required at the first use for payment after 3 installments.
For more informationPostpay Paydy official websitePlease refer to the.
[Regarding postpaid payday fees]
No fees are charged at the time of purchase.
The following fees will be charged when you pay the usage fee for one month.
When paying at a convenience store (payment fee: maximum 390 yen/month including tax)
In the case of bank transfer (Payment fee: the customer is responsible.)
In the case of bank transfer (payment fee: free)
[Precautions for postpay payday]
*If you purchase a (reserved) product with pay later, the sales contract will be concluded when the product is shipped.
* A mobile phone capable of receiving SMS (Short Message Service) is required for use.
*Some terminals and models are not compatible.
*As a result of the examination, you may not be able to use Pay Later Pay-D depending on the customer's usage limit.
In addition, if you have any questions about payment after payment (Paydy),FAQPlease see the page of
05About Credit Card Registration
You can check the registered credit card from "Credit Card List" on My Page.
If you want to change the card information you are currently using, please delete the card information from the "Credit Card List" on My Page in advance and register the new card information when you place your next order.
06About receipts
After arranging the shipping of the product, we will send the receipt PDF data by email only to those who wish to do so.
When ordering, please specify "receipt data request / address to be written on the receipt" in the "communications" field.
If there is no specification, the proviso will be the "product fee".
*Our receipt is an eligible invoice that is compatible with the invoice system.
About delivery and shipping fee
01about shipping cost
A mailing cost is \550 nationwide.
If the amount of one order is ¥11,000 or more (including tax), we will deliver it nationwide free of charge.
Depending on the Flower Member benefits, orders under ¥ 11,000 (tax included) may be free shipping.
Please see below for details.
Shipping is free if you use the store pick-up service. For more informationHerePlease check more.
If the price is less than ¥11,000 (including tax) before and after the event or coupon application, the shipping fee may change. Please check the amount carefully on the final confirmation screen of your order.
02Regarding delivery
The ordered products will be delivered by Sagawa Express.
Products will be shipped domestically and internationally.
If you would like to ship overseas, please use the international shipping service below.
For more informationHerePlease confirm.
Alternatively, please use an overseas delivery service agency that has already been registered.
"Cash on delivery", "credit card payment", "AmazonPay", "Rakuten Pay", "pay later" and "convenience store payment", which have completed the transfer by 11:59 on the day, We will arrange shipping on the same day for "score deferred payment", which has been reviewed.
Customers who do not wish to ship on the day can also specify the date and time.
Customers who pay at convenience stores will be shipped after confirmation of payment.
After shipping, we will send you a shipping completion email.
Orders placed after 12:00 pm on Fridays or on weekends and holidays will be shipped from the next business day.
The service may be temporarily suspended during long holidays, sale periods, and other times when orders are rushed.
Delivery will be temporarily suspended during the year-end and New Year holidays and long holidays.
In that case, we will inform you in advance on the mail order site, SNS, etc. Thank you for your understanding.
* If you use the store pick-up service, it will arrive at the store you wish to pick up within about a week from the order date. For more informationHerePlease check more.
03About delivery date
To specify the delivery date and time, please select from the "desired delivery date and time" when placing an order.
Delivery time zone
- unspecified
- ~ 12:00 (morning)
- 12:00~14:00
- 14:00~16:00
- 16:00~18:00
- 18:00~20:00
- 19:00~21:00
Delivery date specified
It will be specified for 7 days from the 7th day counting from the day after the order date.
Example: In the case of order date 3/3 (Tuesday), the specified delivery date can be specified between 3/11 (Wednesday) and 17 (Tue).
Some areas, such as remote islands, may not be available.
There is no time specified. This is an approximate time only.
Depending on the weather and traffic conditions, it may not be possible to meet your request.
We may not be able to accept items that have already been prepared for shipment.
If you use the store pick-up service, you cannot specify the pick-up date. For more informationHerePlease check more.
04About change after shipping
We are unable to change the delivery address or order details once the order has been shipped.
If you wish to change the delivery address, please contact "Sagawa Express" directly by yourself.
In addition, if there is a transfer fee, etc., it will be borne by the customer. Thank you for your understanding.
05About opening the product
If you use a cutter or scissors when opening your luggage, it may damage the product.
Sorry to trouble you, but please open the package without using a knife.
About cancellation · returned goods · exchange
01Order cancellation / addition / change
We do not accept cancellation after ordering. Please check in advance before confirming your order.
If there is change / addition in order before shipping, please specify the following contents as soon as possible,HerePlease contact us.
- Order code
- Order Item Details (Product Code, Product Name, Color, Size, Quantity)
- Exchange (or addition) details of the desired product (product code, product name, color, size, quantity)
please note
Altered products must be equal to or greater than the original price.
Depending on the event content at the time of ordering, we may not be able to accept it.
We may not be able to accept orders that are in preparation for shipment.
We cannot accept product additions or changes for Amazon Pay payments.
02About returned goods
In the case of non-defective products, we cannot accept returns for customer convenience.
Returns are only accepted if the product is defective or if the product received is different from what was ordered.
In the case of defective products or wrong delivery, please check the explanation of the corresponding part.
Please note that we do not accept returns for the following items.
- Return image difference
- Return of special items such as sale items, outlet items, and bags
- Return of only part of the set item
- Returned after use (item tag has been cut, lost)
- Products that are scratched and soiled at the customer's hand
- Hygiene products such as masks, socks and tights
Purchases made at the FreeINTERNATIONAL Store (F i.n.t official online store) cannot be returned except for defective products, however we are running a special campaign to accept returns exclusively for members.
HerePlease check more.
03About exchange of defective product
I am sorry. We will get back to you as soon as possible.
Sorry to trouble you,Within 7 days after deliveryPlease clarify the following contents,HerePlease contact us.
- Order code
- Product Details (Product Code, Product Name, Color, Size, Quantity)
- Details of defect content
In addition, we will contact you later on how to exchange the product.
If there is no stock, we will repair or refund.
04About mis-delivery items
I am sorry. We will get back to you as soon as possible.
Sorry to trouble you,Within 7 days after deliveryPlease clarify the following contents,HerePlease contact us.
- Order code
- Product Details (Product Code, Product Name, Color, Size, Quantity)
- Details of the wrong delivery content
In addition, we will contact you later on how to exchange the product.
If there is no stock, we will refund the difference.
05About size, color exchange (exchange by customer convenience)
In case of customer exchanges, we only accept size exchanges and exchanges with products of more than the same amount only if the following conditions are satisfied.
- Within 7 days after delivery
- Tagged Unused (Try on only)
- When there is a stock of exchange desired product at the time of correspondence
Return shipping costs for exchanges are the responsibility of the customer. note that.
After understanding above, if you wish to replace,Within 7 days after deliveryPlease clarify the following contents,HerePlease contact us.
- Order code
- Order Item Details (Product Code, Product Name, Color, Size, Quantity)
- Details of exchange desired product (product code, product name, color, size, quantity)
In addition, we will contact you later on how to exchange the product.
Others
01About security
This shop uses an online shop server provided by Future Shop Co., Ltd.
The transmission form encrypts and protects the communication between the server and the personal computer you use, and supports SSL (Secure Sockets Layer), which does not reveal information when entering.
The credit card information is sent directly to the payment server operated by F-REIT by the token method (card information non-pass method), so it does not pass through the online shop server.
In addition, our shop and future shop do not hold any credit card information.
* FRESICO CORPORATION is fully compliant with PCIDSS, a security standard for the credit card industry.
02About mail reception setting
If you do not receive an email, please check the following.
First, please make sure that the email address you entered when you registered as a member is correct.
In the case of mobile
Releasing domain designated reception (info@fint-shop.com)
In the case of PC
If you are using free email (Yahoo mail, Gmail, hotmail, MSN) and cannot receive emails, please check the following.
If your inbox is full, please delete unnecessary emails.
It may have been mistaken for spam and ended up in the spam folder. Please check your spam folder.
If (info@fint-shop.com) is registered in the rejection list, please delete it.
Please add (info@fint-shop.com) to the safe sender list or register (info@fint-shop.com) to the filter and notification settings.
03About recommended environment
PC browser
Microsoft Internet Explorer 11.0 or higher
Latest version of Google Chrome, Microsoft Edge, Firefox, Safari and other browsers
iOS (iPhone)
Safari 11.3 or higher (iOS 10 · 11)
Android
Android 6, 7 and 8